While you buy your art at Gallery Ogan & Rentz using digital means, it is still art and requires a certain appreciation and care. Many pieces are made by hand and slight differences in appearance from the item shown at the gallery website may occur.
Prior written consent from Gallery Ogan & Rentz is required for any replacements, refunds, or cancellations.
If you return an item because of an error by Gallery Ogan & Rentz or because the item damaged or faulty, we will provide you with a replacement piece or a refund.
Please notify us within 10 days from receipt of the item by email at email@example.com if you discover a mistake, a damaged or defective item. The product must be returned in the same condition as it was received. You have an obligation to take care of the items while they are in your care. If you fail to satisfy this condition, we may refuse to compensate you.
Gallery Ogan & Rentz will inspect any damaged or faulty items returned and will notify you of your replacement or refund through e-mail within 30 days after receipt of the returned item. We will process any refunds that are owed to you within 7 days. Replacements will be provided as soon as production allows.
Refunds include the cost of transportation for delivering the item to you and any costs incurred by you in returning the item to Gallery Ogan & Rentz, subject to acceptance by Gallery Ogan & Rentz of the damaged or defective items.
If we discover no issue with the returned items, you will be informed that the returned product cannot be accepted, and the products will be re-delivered to you at your expense.
If the product has been installed, changed, or damaged in any way, it will not be accepted as a return.
If an item is damaged during shipping or arrives at your destination damaged or faulty, you are applicable for a replacement or a refund. If the item gets damaged while in your care, you have no automatic right for compensation of repair. The item you are buying is a piece of art, and special care is required. Please place items out of reach from children and pets, and instruct cleaning staff or housekeepers to take special care.